The Spa at Bella Capelli Cancellation Policy


Bella Capelli Salone and Day Spa is a small business, staffed with independent contractors. As contractors, we do not draw a guaranteed salary; rather, we are paid only when services are provided. When an appointment is scheduled, we are reserving time within our schedule just for you. Failing to arrive for a scheduled appointment, or cancelling without sufficient notice to schedule other clients, directly impacts our ability to earn income and meet expenses associated with operating the business; therefore we would like you to be aware of our Cancellation Policies.
Please understand that our Cancellation Policies are in place to ensure that we are able to consistently deliver exceptional experiences to as many clients as possible.
As of November 1, 2017, the following Cancellation Policies will be in effect for clients of the Spa at Bella Capelli:
24 Hour Notice of Cancellation
When you make an appointment, we reserve time and space especially for you.
*  24 Hour Advance Notice is required when cancelling or modifying a Spa Appointment.
Advance notice allows us to reach out to customers who may be on a waiting list, have urgent need of services, or allow us to unblock our calendars to book incoming requests.
*If you are unable to provide 24 Hour Advance Notice, rescheduling will be denied until the original price of the appointment balance is paid in full.
Late Arrivals
We at Bella Capelli realize your time is valuable, and strive to keep our day running smoothly by staying on schedule. Out of respect and consideration for your therapist, as well as other clients, we request that you please plan accordingly and be on-time.
*If this is your first time visiting our spa, we ask that you arrive at least 10 minutes early to complete required paperwork, which enables us to fully understand your needs and tailor your experience accordingly.
*Should you arrive late for your service, understand that your appointment will be shortened. If your arrival time is such that scheduled services cannot be completed without impacting others’ scheduled appointments, you will be asked to reschedule and will be responsible for paying for your originally scheduled service; regardless of the length of service provided, you will be asked to pay for the "full" session.
Failure To Arrive (No-Show)
*Anyone failing to arrive for a scheduled appointment will be considered a "No-Show" and will be charged the full amount of the service scheduled. Clients who have been noted for failure to arrive (No Show) will be required to submit a credit card number to be held for any/all future scheduled appointments.
Sickness and Emergencies
*If you are sick or contagious, we ask that you please reschedule your appointment. Note that 24 Hour Advance Notice is still required. If less than 24 hour notice is given, or you fail to call, you will be charged the full service price.
*Cancellations due to circumstances beyond your control (serious last minute illness/injury, child sickness, etc) will be handled on a case-by-case basis.
Gift Certificates
*Gift Certificates will be forfeited/voided if you fail to show up for your appointment or do not provide us with 24 hour notice of cancellation.
*If you are unable to make your appointment, please reference the contact list below to reschedule.
*We will not be accepting cancellations via automated email or text.
*If you do not reach your service provider, please leave a voicemail, and your call will be returned at our earliest availability.
Gabby - Waxing, Facials & Body Treatments (614) 397-3402
Andi - Massage (614) 406-2540
*We reserve the right to ask to hold a credit card for any scheduled service
Thank you for your understanding,
Gabby & Andi - The Spa at Bella Capelli